Returns
14-day right of withdrawal
You have 14 days from the day you receive the product to withdraw from the purchase without giving any reason, under Article 6:230o of the Dutch Civil Code.
You then have another 14 days to send the product back.
Condition of the return
The product must be:
- Unused beyond what's reasonable to inspect it.
- In original packaging, complete with all accessories.
If the product has been used more than necessary to assess it, we may reduce the refund to reflect the diminished value (Article 6:230s sub 3 BW).
How to start a return
Email hi@getmode3.com with your order reference and the reason (the reason is for our improvement — you don't have to give one). We reply within 2 working days with the return address and a confirmation.
Optionally, you can use the model withdrawal form below.
Return shipping cost
The cost of returning the product is for your account. We recommend a tracked service so the parcel doesn't disappear.
Refund
We refund the full amount you paid (including original shipping) within 14 days of receiving the returned product, using the same payment method you used to order. We may withhold the refund until the product is back with us or you've proven you sent it.
Model withdrawal form
You may use the wording below. Sending it isn't mandatory — any clear declaration of withdrawal by email is enough.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / the supply of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Cancelling a subscription
Subscriptions (Founders Drop quarterly, Operator Quarterly, Operator Annual) can be cancelled at any time from Settings in the MODE³ app, or by emailing hi@getmode3.com.
Cancellation takes effect at the end of the current paid period. You keep access to the app and receive any deliveries already due during that period. We do not refund pro-rata for the unused remainder of an already-paid period.
What can't be returned
Per Article 6:230p BW, the right of withdrawal does not apply to digital services that have been fully performed at your request — for example if you start using the MODE³ app within the 14-day window, the digital portion of the subscription is no longer returnable. The physical product portion retains the full 14-day right.
Defective or wrong product
If the product arrived defective or it isn't what you ordered, do not use the return procedure — email hi@getmode3.com and we'll arrange a replacement at no cost to you under our conformity warranty.
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